Frequently Asked Questions
What payment methods do you accept?+
Debit/credit cards and cryptocurrency, at checkout.
What do I need to watch smoothly?+
A stable internet connection (10+ Mbps recommended) and any Android device, Fire TV, iPhone, Smart TV, or computer that can run TiviMate, IPTV Smarters Pro or VLC.
How many devices can I use at once?+
Every plan includes 3 simultaneous connections.
Do you offer a free trial?+
Yes — reach out on Telegram to request a trial before subscribing.
What if something isn't working?+
Contact our support on Telegram and we'll help you get it sorted, usually within a few hours.
Do you have an installation guide?+
Yes, see the How It Works page for setup steps with TiviMate and OTT Navigator.
What do I do if I get connection or authorization errors?+
Double-check your username/password were entered exactly as sent, then contact support on Telegram if the issue persists.